Kohir Mattresses Orthopaedic & Bonnell Spring & Pocketed spring & Mattresses carry a 7 to 12 years limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where Kohir Mattresses will repair or replace your mattress, at Kohir Mattresses discretion.

Kohir Mattresses limited warranty covers the following under normal intended use conditions:

Mattress shrinkage, deformity or sagging of more than one (1) inch
Undulations on the mattress surface or splits in the foam material

The warranty does NOT cover the items such as, but not limited to:

 Normal softening / sagging that is less than one (1) inch
Damage of mattress due to misuse and abuse.
Fabric and foam staining, soiling, fluid penetration, tears or burns
Use of mattress on a bed base that was structurally not capable of handling the mattress
*if any Unauthorized service during the warranty period.

Steps for warranty claim handling:

Submit proof of problem to Kohir Mattresses a long with invoice and warranty card copy
Kohir Mattresses will have a confirmation call and arrange for pick up from your location at no cost to you.
Kohir mattresses to inspect the received product & confirm on claim status
Kohir mattresses to repair mattress or provide replacement if repair not possible.

Kohir mattresses will ship the mattress back free of cost.

OTHER TERMS

Only the customer who originally bought the mattress and has the invoice in his/her name is eligible for the warranty claim Specifically for memory foam mattresses, normal change in softness and recovery time occurs over a period of time.

This does not affect the pressure relieving qualities of these mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers.

Kohir Mattresses may refuse to inspect such mattresses and deny the warranty claim Kohir Mattresses highest liability is capped by the purchase price of the mattress as shown in the original invoice.